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Chaparral 2019-2020: 28.5 Program Review

Overhaul of GCC’s Program Review Processes Results
in 100% Completion

by Beth Kronbeck
Faculty Coordinator of Accreditation


Program Review is the process of departmental self-evaluation. When GCC’s Accreditation Site Visit was complete back in 2016, one of the first things that our Institutional Effectiveness Team did was revamp the college’s Program Review procedures. Under the leadership of Dr. Ed Karpp and Dr. Daphne Dionisio, the Program Review Committee implemented a number of changes to make Program Review: 1) less onerous and 2) more meaningful.

The first impactful change involved reducing how often Full Review departmental Program Reviews needed to be done, from annually to once every three years. Although instructional departments must annually review their data and document their discussions about it, the lengthier Program Review process is required much less frequently. Participation in completing Program Reviews is also much more inclusive. Now, since departmental faculty and staff need to be involved in the self-evaluative discussion, there is less work solely concentrated on division chairs and more input from all department members. Another major change involved providing an unprecedented level of guidance and support to those completing Program Reviews. Departments that are due for Full Review are provided with personalized, one-on-one help. Specifically, all such departments have a member of the Program Review Validation Team assigned to them to monitor their completion progress and regularly check in to offer help. Guidance is also provided from infographics that explain the stages within the Program Review process, instructional videos on using the online system, and workshops held each Fall semester to guide instructional departments in using the Program Review data dashboards and understanding their own data. The data dashboards even allow users to examine for equity gaps among disproportionately impacted student groups.

In the time since launching the overhaul of Program Review, the college has consistently achieved 100% completion for ALL departments in instruction, student services, and administrative services due for Full Review. This achievement is important because it ensures that each department is regularly engaging in data-driven planning and actions for improvement.

As the Program Review Committee heads into 2020, they will be seeking to further improve the quality and inclusivity of the departments’ self-evaluations. For more information on Program Review at GCC, please visit:

Glendale Community College | 1500 North Verdugo Road, Glendale, California 91208 | Tel: 818.240.1000 | 
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